FAQ
FAQ
WHEN WILL MY ORDER BE SHIPPED?
All orders are subject to a handling period before shipping, typically 1-5 business days.
After your order is processed, you will receive a shipping notification with complete tracking information. In many cases, to save money, we ship directly from the manufacturer. Waiting time is 14 to 30 business days to receive your order, delivery times may vary depending on the country and location of the product.
Please make sure you provide the correct shipping address. ENGLA Store is not responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping costs incurred to ship to the correct address.
In some cases, international shipments will require payment of import/customs taxes. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. ENGLA Store will not be responsible for customs taxes.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all means of payment with credit and debit cards.
WHERE DO MY ITEMS COME FROM?
To save you money we ship our products directly from the manufacturer. These places include the United Kingdom, China and the United States.
WILL MY ITEMS BE SHIPPED IN A PACKAGE?
For logistical reasons, items are sometimes shipped in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
RETURNS
Returns will be accepted within 10 days of delivery. To initiate your return, contact us to start the process. Any unauthorized returns may result in delays in refunds.
If your item is received damaged, we ask that you first send us a photograph showing the damage and upon inspection we will inform you if it meets our replacement criteria. Buyer pays shipping.
All items must be in non-re-sellable condition and in their original packaging. We reserve the right to reject any returns that do not meet this criteria.
If your item is in working condition, but you have ordered a mistake or no longer need the item, we reserve the right to charge a 30% restocking fee.
Please include the number of returns we provide so that the refund can be processed correctly. If you do not include the number of returns, we cannot guarantee that your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is shipped.
WHY DON'T I SEE THE SAME OFFER ON YOUR WEBSITE THAT I SEE ON SOCIAL MEDIA?
Even after we leave our ads on Social Media, those posts are still shared and appreciated by our fans. We cannot stop this as this is the way social media works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We obtain these prices from our wholesalers or from competitor analysis.
WHEN WILL MY ORDER BE SHIPPED?
All orders are subject to a handling period before shipping, typically 1-5 business days.
After your order is processed, you will receive a shipping notification with complete tracking information. In many cases, to save money, we ship directly from the manufacturer. Waiting time is 14 to 30 business days to receive your order, delivery times may vary depending on the country and location of the product.
Please make sure you provide the correct shipping address. ENGLA Store is not responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping costs incurred to ship to the correct address.
In some cases, international shipments will require payment of import/customs taxes. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. ENGLA Store will not be responsible for customs taxes.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all means of payment with credit and debit cards.
WHERE DO MY ITEMS COME FROM?
To save you money we ship our products directly from the manufacturer. These places include the United Kingdom, China and the United States.
WILL MY ITEMS BE SHIPPED IN A PACKAGE?
For logistical reasons, items are sometimes shipped in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
RETURNS
Returns will be accepted within 10 days of delivery. To initiate your return, contact us to start the process. Any unauthorized returns may result in delays in refunds.
If your item is received damaged, we ask that you first send us a photograph showing the damage and upon inspection we will inform you if it meets our replacement criteria. Buyer pays shipping.
All items must be in non-re-sellable condition and in their original packaging. We reserve the right to reject any returns that do not meet this criteria.
If your item is in working condition, but you have ordered a mistake or no longer need the item, we reserve the right to charge a 30% restocking fee.
Please include the number of returns we provide so that the refund can be processed correctly. If you do not include the number of returns, we cannot guarantee that your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is shipped.
WHY DON'T I SEE THE SAME OFFER ON YOUR WEBSITE THAT I SEE ON SOCIAL MEDIA?
Even after we leave our ads on Social Media, those posts are still shared and appreciated by our fans. We cannot stop this as this is the way social media works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We obtain these prices from our wholesalers or from competitor analysis.